SHIPPING AND DELIVERY

 

How does shipping work?


We ship your product using the best possible way to get your product to you safely and in a reasonable amount of time. We typically use Federal Express, but sometimes the United States Post Office does a better job in certain locations. If you do not receive your product within 7 business days after receiving your shipping conformation, then please contact our support email at: customerservice@creativegallery.com and we will get back to you.



What are your shipping charges?


Shipping charges are based on the size, weight, value and destination of your package(s) and also include labor, packing/wrapping, packaging supplies and materials. Individual orders may be shipped together and will incur the individual shipping charges since a majority of the fees are in the items above, less freight cost. Your shipping charge will be calculated prior to entering your payment information.



What if I want to ship to someone else?


When you place your order, we will prompt you for a shipping address.



Can I ship International?


We currently offer shipping to Canada, Puerto Rico, and Australia. Unfortunately, we are not offering shipping to other countries at this time.



Do you provide rush service?


You can opt to have your product shipped second day air, which would not change our standard production time. For a quote on rush production, please email or call our Customer Service Department.



Can you ship to a PO box?


We must have a physical address to ship to. If you have a PO Box or APO box, you may contact us for additional options.



How are the products packaged?


We have custom boxes made for all of our products. They include additional padding and fragile warnings. Most shipping damage is prevented with these precautions. However, if for some reason your order arrives damaged, please let us know and send us photos of the print and the box. We will let you know how to proceed from there.



What if my print arrives damaged?


If you notice your package is damaged while your delivery person is having you sign for the package, please let the delivery driver know and have them note the damage. You will need to keep all packaging materials for inspection. Please handle your prints carefully. We cannot replace a print that is damaged from mishandling after you receive it. We have a very low rate of damaged packages but accidents do happen. If your package arrives damaged please take photographs of the damage and contact us at: customerservice@photography.com